Notice of RetractionA 3PL enterprise customer satisfaction evaluation method based on soft sets.

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

Currently, the logistics development very fast in China, but the third party logistics enterprise service record system is not perfect to bring the evaluation of the customer satisfaction a difficulty. Therefore reasonable evaluations the third party logistics enterprise customer satisfaction and promote logistics service level are the utmost urgency. In this paper, we describe the basic theories and theorems of soft sets, make use of the not enough perfect service record data and analyze the third party logistics enterprise customer satisfaction evaluation method based on soft sets. Finally, we show that the soft sets theory is a valid method to resolve the third party logistics enterprise customer satisfaction evaluation problem through the analysis of one case.