A knowledge-based mail system to support managerial activities

Author

Motiwalla, Luvai F. ; Higa, Kunihiko ; Sheng, Olivia R Liu ; Nunamaker, Jay F.

Author_Institution

Dept. of Manage. Inf. Syst., Arizona Univ., Tucson, AZ, USA

Volume

3

fYear

1989

fDate

3-6 Jan 1989

Firstpage

650

Abstract

Provides a framework to analyze the communication activities of the managers, discusses some of the problems inhibiting the growth of EMS (electronic mail systems) in organization, and presents the functionality of knowledge-based mail systems (KMS) to expand the role of EMS in organizations. The architecture and components of the prototype Executive Communication System (EXECOMS), which is based on the functionality of KMS, are presented to illustrate the support of KMS functions

Keywords

administrative data processing; computer communications software; electronic mail; knowledge based systems; EXECOMS; Executive Communication System; communication activities; electronic mail; functionality; knowledge-based mail system; managerial activities; Costs; Electronic mail; Knowledge management; Medical services; Postal services; Power system management; Prototypes; Quality management; Telecommunication computing; Telephony;

fLanguage

English

Publisher

ieee

Conference_Titel

System Sciences, 1989. Vol.III: Decision Support and Knowledge Based Systems Track, Proceedings of the Twenty-Second Annual Hawaii International Conference on

Conference_Location

Kailua-Kona, HI

Print_ISBN

0-8186-1913-9

Type

conf

DOI

10.1109/HICSS.1989.49181

Filename

49181