Title :
Universal Customer Relationship Management Support System
Author :
Uczciwek, Szymon ; Sakowicz, Bartosz ; Napieralski, Andrzej
Author_Institution :
Dept. of Microelectron. & Comput. Sci, Tech. Univ. of Lodz, Lodz
Abstract :
Article shows some solutions which are basics of building an application called Customer Relationship Management System in a company. There are presented technics of creating universal applications and new J2EE technologies and their use.
Keywords :
Java; customer relationship management; database management systems; J2EE technology; XML; business strategy; database resources; universal customer relationship management support system; Application software; Companies; Customer relationship management; Customer service; Enterprise resource planning; Face; Internet; Java; Marketing and sales; XML; CRM; J2EE; Seam; XML;
Conference_Titel :
CAD Systems in Microelectronics, 2007. CADSM '07. 9th International Conference - The Experience of Designing and Applications of
Conference_Location :
Lviv-Polyana
Print_ISBN :
966-533-587-0
DOI :
10.1109/CADSM.2007.4297596
