Title :
Delivering a Negative/Bad News Message: an Insight Into the Problem
Author :
Bordyuk, Lyudmila
Author_Institution :
Dept. of Appl. Linguistics, Lviv Polytech. Nat. Univ., Lviv
Abstract :
Negative messages are part of the communicative process. Various techniques of deemphasizing negative information and creating a goodwill atmosphere have been analyzed in the paper.
Keywords :
message passing; semantic networks; bad news; communication strategy; communicative process; negative message; positive message; Atmosphere; Communication effectiveness; Delay; Employment; IEEE news; Information analysis; Insurance; Organizing; Psychology; Student members; Negative/positive message; buffer; deemphasizing bad news; goodwill; word choice. If a diplomat says `yes´ he means `perhaps´. If a diplomat says `perhaps´ he means `no´. If a diplomat says `no´ he is not a diplomat;
Conference_Titel :
CAD Systems in Microelectronics, 2007. CADSM '07. 9th International Conference - The Experience of Designing and Applications of
Conference_Location :
Lviv-Polyana
Print_ISBN :
966-533-587-0
DOI :
10.1109/CADSM.2007.4297662
