DocumentCode
3350659
Title
Delivering a Negative/Bad News Message: an Insight Into the Problem
Author
Bordyuk, Lyudmila
Author_Institution
Dept. of Appl. Linguistics, Lviv Polytech. Nat. Univ., Lviv
fYear
2007
fDate
19-24 Feb. 2007
Firstpage
582
Lastpage
582
Abstract
Negative messages are part of the communicative process. Various techniques of deemphasizing negative information and creating a goodwill atmosphere have been analyzed in the paper.
Keywords
message passing; semantic networks; bad news; communication strategy; communicative process; negative message; positive message; Atmosphere; Communication effectiveness; Delay; Employment; IEEE news; Information analysis; Insurance; Organizing; Psychology; Student members; Negative/positive message; buffer; deemphasizing bad news; goodwill; word choice. If a diplomat says `yes´ he means `perhaps´. If a diplomat says `perhaps´ he means `no´. If a diplomat says `no´ he is not a diplomat;
fLanguage
English
Publisher
ieee
Conference_Titel
CAD Systems in Microelectronics, 2007. CADSM '07. 9th International Conference - The Experience of Designing and Applications of
Conference_Location
Lviv-Polyana
Print_ISBN
966-533-587-0
Type
conf
DOI
10.1109/CADSM.2007.4297662
Filename
4297662
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