A framework of decision support systems (DSS) for agile enterprises

Meeting agreed customer requirements is a prime objective in this highly competitive business world. Therefore, companies have been trying different ways to eliminate redundant tasks so as to make their operations “lean” and “agile”. In an agile enterprise, the correct interpretation of and the prompt response to the “voice of customers” would require an effective decision making mechanism. This paper explains the design and modelling of a decision support framework which employs a hybrid approach to tackle various operating problems in the manufacturing industry. A case study describing how such a model could be used to handle customer enquiries is quoted to illustrate the concept and characteristics of the proposed system