Intelligent Agent for Knowledge Managemnt in E-Commerce

Knowledge management has become increasingly critical for the success of companies in this emerging era of e-commerce. As commercial activities tend to conduct on the Internet, the challenge facing corporate management is maintaining competitive edge by building strong relationship with employees, customers and suppliers. A good knowledge management strategy can help achieve this goal. Like any new dynamic field, e-commerce is full of confusion and lacks coherence; traditional knowledge management technologies cannot suit this situation. Most experts agree that the biggest challenges of knowledge management are not technological but human-oriented or behavioral challenges. This paper addresses these problems by capabilities and advantages offered by agent methodology and technologies. In this paper, we introduce relationship between knowledge management and e-commerce, with emphasis on challenges of KM in e-commerce and sources of issues, and clarify the agent technology and roles of KM in e-commerce. Finally, we construct the framework of agent-based KM application in e-commerce, and describe in detail with components of this application