Title :
Customer order process modeling using activity chains
Author :
Hvolby, Hans-Henrik ; Barfod, Ari
Author_Institution :
Dept. of Production, Aalborg Univ., Denmark
Abstract :
Summary form only given. Today customers place increasing demands on companies for mass customisation that requires a reduction in delivery time as well as price. The article presents possible types of problems and necessary measures to take when changing to customer focused production, and in this connection the activity chain model is introduced as a tool for processing a change
Keywords :
management of change; product development; production; research and development management; activity chain model; activity chains; change processing tool; customer focused production; customer order process modeling; delivery time; mass customisation; price; Batch production systems; Design engineering; Electrical equipment industry; Information technology; Marketing and sales; Mass production; Process design; Process planning; Product development; Production planning;
Conference_Titel :
Management of Engineering and Technology, 1999. Technology and Innovation Management. PICMET '99. Portland International Conference on
Conference_Location :
Portland, OR
Print_ISBN :
1-890843-02-4
DOI :
10.1109/PICMET.1999.808311
