Title :
Insight through innovation: a dynamic approach to demand based toll plaza lane staffing
Author :
Danko, John ; Gulewicz, Victor
Author_Institution :
Manage. Eng. & Anal. Group, The Port Authority of New York & New Jersey, New York, NY, USA
Abstract :
For many years the operations of toll plazas have been studied to determine the optimal number of toll lanes staffed during specific times of the day. The goal in this type of analysis is to increase or decrease staffing to match peak and off-peak demand. The paper presents a comprehensive approach to modeling toll plaza vehicle processing and evaluating alternate toll collector staffing scenarios. Utilizing a General Purpose Simulation System (GPSS) World simulation model, an effective tool was developed to evaluate toll plaza queuing dynamics and provide insight into their relationship to the quality of service provided.
Keywords :
digital simulation; personnel; road traffic; road vehicles; scheduling; simulation languages; traffic control; GPSS World simulation model; General Purpose Simulation System; alternate toll collector staffing scenarios; demand based toll plaza lane staffing; dynamic approach; off-peak demand; road tolls; toll plaza queuing dynamics; toll plaza vehicle processing; Bridges; Business; Engineering management; Quality of service; Road transportation; Technological innovation; Time measurement; Traffic control; Vehicle dynamics; Vehicles;
Conference_Titel :
Simulation Conference Proceedings, 1994. Winter
Print_ISBN :
0-7803-2109-X
DOI :
10.1109/WSC.1994.717497