Title :
A simulation system for evaluating customer service operations in telephone companies
Author :
Immanaka, H. ; Satou, Hiroyuki ; Ikeuchi, Noriyuki
Author_Institution :
NTT Telecommun. Networks Labs., Tokyo, Japan
Abstract :
A simulation system has been developed for evaluating the customer service operations of telephone companies. The operation flow to be simulated is described by manipulating icons and links on the display. The operation flow is then simulated and quantitatively evaluated in detail.
Keywords :
digital simulation; graphical user interfaces; telecommunication computing; telecommunication services; telephony; customer service evaluation; customer service operations; icons; links; operation flow simulation; simulation system; telephone companies; Analytical models; Computational modeling; Customer service; Displays; Intelligent networks; Joining processes; Laboratories; Mice; Personnel; Telephony;
Conference_Titel :
Simulation Conference Proceedings, 1994. Winter
Print_ISBN :
0-7803-2109-X
DOI :
10.1109/WSC.1994.717545
