E-Government Implementation: Impact on Business Processes

E-government projects can easily be put at risk if projects lack government support, if a solid information infrastructure is not developed so that customers can use this technology, if the user involvement is not significant at the implementation stage and if poor attention is given to business process integration. This paper discusses the application of a decision-making tool for the choice of appropriate best practices in the context of e-government implementation. The addressed question is ´which practices would guarantee better internal processes ´performances in the e-government context´?