Title :
Using i2F at the help desk [integrated interface facility]
Author :
Tunison, F. Wayne ; Coller, Rod
Author_Institution :
Westbridge Comput. Corp., Regina, Sask., Canada
Abstract :
The authors describe the evolution of i2F (Integrated Interface Facility) at the Westbridge Computer Corporation help desk. Past events that explain the changes that have occurred in the help desk from its inception to the present are examined. This is followed by a discussion of the current operations and development projects. The authors conclude with a view of what the help desk at Westbridge in the future might be, and thus provide with a target for planning, configuration, and staff requirements, and a justification for meeting market needs
Keywords :
computer interfaces; high level languages; microcomputer applications; software packages; telecommunications computing; Westbridge Computer Corporation; development projects; help desk; i2F; integrated interface facility; personal computers; software packages; user interfaces; Automation; Bridges; Home appliances; Microcomputers; Navigation; Recruitment; Switches; Technology management;
Conference_Titel :
WESCANEX '91 'IEEE Western Canada Conference on Computer, Power and Communications Systems in a Rural Environment'
Conference_Location :
Regina, Sask.
Print_ISBN :
0-87942-594-6
DOI :
10.1109/WESCAN.1991.160555
