Improving process performance through market network redesign: a study of the impact of electronic markets in the financial securities sector

Previous research suggested that the performance of inter-organisational processes can be influenced by eight factors: stakeholders, competition, information technology, market network design, perceived risk, process design, information and trust. This paper specifically focuses on the consequences of market network redesign for inter-organisational processes. A distinction is made between transaction oriented electronic markets and processing oriented electronic markets. Case studies in the financial securities industry show that an open market structure with many participants can be successful for complex transaction processes. Support of at least several stakeholders is crucial for the success of an electronic market.