Title :
Understanding and supporting knowledge management and organizational memory in a city council
Author_Institution :
Dept. of Inf. Syst., Koblenz-Landau Univ., Germany
Abstract :
The paper develops a generic framework for analyzing knowledge management in formal decision groups and applies it to council work. Requirements are deduced for a sociotechnical support of their knowledge management and organizational memory. It is then shown how this computer support has been implemented for the Stuttgart City Council. The Cuparla system has been in widespread use since fall 1997; therefore, we include usage experiences.
Keywords :
information systems; public administration; Cuparla system; city council; formal decision groups; information systems; knowledge management; organizational memory; sociotechnical support; Cities and towns; Collaborative software; Councils; Decision making; Electrical capacitance tomography; Information analysis; Knowledge management; Management information systems; Memory management; Proposals;
Conference_Titel :
Systems Sciences, 1999. HICSS-32. Proceedings of the 32nd Annual Hawaii International Conference on
Conference_Location :
Maui, HI, USA
Print_ISBN :
0-7695-0001-3
DOI :
10.1109/HICSS.1999.772799
