Title :
Group support systems in practice: experience at IBM
Author :
Nunamaker, Jay ; Vogel, Doug ; Heminger, Alan ; Martz, Ben ; Grohowski, R. ; McGoff, Chris
Author_Institution :
Dept. of Manage. Inf. Syst., Arizona Univ., Tucson, AZ, USA
Abstract :
The authors present the results of a group support system field study conducted at an IBM site. Data collected included session pre- and postquestionnaires and facilitator observations plus follow-up interviews with managers and participants. Process and outcome effectiveness, efficiency, and user satisfaction were consistently higher with group support systems. A comparison of man-hours expended showed a 56% savings attributable to group support system use. The results of this field study contradict some laboratory experiment findings and support others. Directions for future field and experimental research to solve apparent differences and provide further clarification are identified
Keywords :
decision support systems; IBM; efficiency; facilitator observations; follow-up interviews; group support system; man-hours expended; managers; outcome effectiveness; participants; user satisfaction; Collaborative software; Context modeling; Decision making; Feedback; Hardware; History; Laboratories; Organizational aspects; Software quality;
Conference_Titel :
System Sciences, 1989. Vol.III: Decision Support and Knowledge Based Systems Track, Proceedings of the Twenty-Second Annual Hawaii International Conference on
Conference_Location :
Kailua-Kona, HI
Print_ISBN :
0-8186-1913-9
DOI :
10.1109/HICSS.1989.49264
