Organizational back ups: reconfiguring technology in a telemediated environment

Author

Faia-Correia, M. ; Patriotta, G. ; Brigham, M. ; Corbett, J.M.

Author_Institution

Bus. Sch., Warwick Univ., Coventry, UK

Volume

Track7

fYear

1999

fDate

5-8 Jan. 1999

Abstract

A case study of a telebanking information system located within a Portuguese bank is described and analysed. Our findings show that, while the system supports the operators´ work practice in routine situations, it fails to do so when the work flow is disrupted. More specifically, the system proves to be durable so long as it is sustained by organizational backups (both formal and informal). The paper concludes with the implications of these findings for the theory and practice of information system design.

Keywords

back-up procedures; bank data processing; home banking; information systems; systems analysis; systems re-engineering; Portuguese bank; case study; formal backup; informal backup; information system design; operator work practice; organizational backups; routine situations; system durability; technology reconfiguration; telebanking information system; telemediated environment; workflow disruption; Banking; Design automation; Design engineering; Face detection; Humans; Information systems; Logic design; Power generation economics; Tellurium; Uninterruptible power systems;

fLanguage

English

Publisher

ieee

Conference_Titel

Systems Sciences, 1999. HICSS-32. Proceedings of the 32nd Annual Hawaii International Conference on

Conference_Location

Maui, HI, USA

Print_ISBN

0-7695-0001-3

Type

conf

DOI

10.1109/HICSS.1999.772858

Filename

772858