Issues and concerns in Internet based financial applications: an example from an auto finance system

The Internet is an important resource for both business-to-business and business-to-consumer commerce. Its advantages over private networks are often overshadowed by concerns about using public networks for commercial transactions. We present a case study that describes adoption of an Internet-based auto finance system by a financial institution and multiple auto dealerships. We discuss four issues that we needed to solve in order for the system to be accepted. These are: the implications of the open nature of the Internet on existing business-to-consumer relationships; security of enterprise data and systems; ensuring connectivity across enterprises; and the management of information assets generated by large volumes of electronic transactions.