Title :
Utilizing real-time outage data for external and internal reporting
Author_Institution :
ComEd, Oakbrook Terrace, IL
Abstract :
This paper describes various uses for real-time outage information by electric utilities and their customers. With today´s focus on customer satisfaction, this information is useful for both internal and external purposes.
Keywords :
power distribution reliability; external reporting; internal reporting; power distribution reliability; real-time outage data; statistics; Customer satisfaction; Customer service; Large-scale systems; Personnel; Power distribution; Power industry; Power system reliability; Real time systems; Statistical distributions; Storms; Power distribution reliability; Real time systems; Reliability; Statistics;
Conference_Titel :
Transmission and Distribution Conference and Exposition, 2008. T&D. IEEE/PES
Conference_Location :
Chicago, IL
Print_ISBN :
978-1-4244-1903-6
Electronic_ISBN :
978-1-4244-1904-3
DOI :
10.1109/TDC.2008.4517305
