Fundamental reusables for enterprise deployment a radical look at customer service

Fundamental Reusables for Enterprise Deployment (FRED) is a strategic process and framework for supplying commercial, reusable, cross-cutting products and services (that appear custom) to NASA´s Strategic Enterprises, and transforming the Strategic Enterprises into smart buyers of these products and services. This new way of doing business was conceived by NASA´s COST LESS Team in response to a challenge from NASA Administrator Daniel S. Goldin. Mr. Goldin´s challenge was to devise a target architecture that could deliver faster, better and cheaper products and services to NASA´s internal customers (i.e., Strategic Enterprises) so that they could free themselves from building, maintaining, and operating their individual one-of-a-kind and start-from-scratch complex and costly systems. Delivering “faster, better, cheaper” products and services to customers is viewed as essential to return NASA to being a premier research and development Agency