Operability and reliability success factors of rural ICT Infrastructure

Telecommunication in Indonesia brings important mission to increase society life-quality and prosperity. Government, with other parties (i.e.: education institutions, industries, etc.) endorsement, pitches in distribute evenly telecommunication\´s extent until reach rural areas. With existing references, such as success stories of Village Phone implementation at Bangladesh and its replication at Uganda, Indonesian researcher started to implement Village Phone operator. Case study is carried out at the village Cinta Mekar Subang (West Java) to support Indonesian Government program in providing IT and Telecommunication services at affordable cost. Surmountable geographical and devices problems are not guarantee yet this replication can reach optimal operability and reliability of used devices. As we had known, if the best performance of each device can be reached, best advantages are expected for society of the targeted Village Phone replication. Eventually, there are other factors was considered as operability and reliability success factors in this replication case, so that all related devices can reach their best performance when they used. Those factors are divided into three layers i.e.: device (means hardware and software), management (means standard operating procedure(s) of each device, maintenance procedure, etc.), and sustainability (means "can we get proportional value of each used-device?"). During research and replication process, four factors were discovered as operability and reliability success factors of ICT (Information & Communication Technology) infrastructure that used in village phone replication. Those factors are infrastructure reliability, sufficiency, Village Phone business model, and Village Phone operator organization.