A market-driven methodology for improving servicability through an integrated customer/supplier partnership (CSP)

Summary form only given. The customer/supply partnership (CSP), an innovative market-driven supply/commit process which integrates customer and supplier business operations, is discussed. CSP provides quick turn-around in a dynamic market, and produces accurate, detailed delivery projections which optimize customer production schedules and supplier servicability. CSP´s all-encompassing approach to the supply/commit process resulted in systems integration, enhanced work-in-progress (WIP) prioritization, six-sigma defect reductions and significant cycle time reductions across process steps, resulting in a 60% reduction in the overall order/commit cycle. The business process can be credited with delivering 100% customer serviceability since its recent implementation