TQM implementation: An investigation of Critical Success Factors

Author

Jamali, Gholamreza ; Ebrahimi, Mehran ; Abbaszadeh, Mohammad Ali

Author_Institution

Dept. of Ind., Manage. Persian Gulf Univ., Bushehr, Iran

fYear

2010

fDate

2-4 Nov. 2010

Firstpage

112

Lastpage

116

Abstract

Successful implementation of Total Quality Management (TQM) brings many benefits into the organization. However, in practice many enterprises fail to adopt and implement TQM. Therefore, there is need for a deeper and more systematic assessment of the factors affect on TQM implementation. With this background, this paper attempts to identify and analyze the TQM Critical Success Factors (CSFs) in Iranian context. Thus, a DEMATEL method is applied. The findings indicate that four factors, namely "top management commitment", "strategic quality planning", "process management" and "training" are driver factors and need serious attention.

Keywords

organisational aspects; small-to-medium enterprises; total quality management; DEMATEL method; Iran; TQM implementation; critical success factors; organization management; process management factor; strategic quality planning factor; top management commitment factor; total quality management; training factor; Customer satisfaction; Organizations; Total quality management; Training; Critical success factor; TQM; implementation;

fLanguage

English

Publisher

ieee

Conference_Titel

Education and Management Technology (ICEMT), 2010 International Conference on

Conference_Location

Cairo

Print_ISBN

978-1-4244-8616-8

Electronic_ISBN

978-1-4244-8618-2

Type

conf

DOI

10.1109/ICEMT.2010.5657534

Filename

5657534