Title :
Using importance-performance analysis in evaluating institutions of higher education: A case study
Author :
Silva, Fátima ; Fernandes, Paula
Author_Institution :
Sch. of Technol. & Manage., Polytech. Inst. of Braganca, Bragança, Portugal
Abstract :
A large number of management quality models that are universally applied in the business environment, have been adapted and used in the education sector. The aim of this paper is to assess the quality attributes of higher education from different perspectives, namely from that of School of Technology and Management students, applying the Importance-Performance Analysis. The results show that students are satisfied with their institution.
Keywords :
educational administrative data processing; further education; education quality; education sector; higher education; importance performance analysis; student satisfaction; Business; Computers; Distance measurement; Educational institutions; Laboratories; Libraries; expected quality; higher education; importance-performance analysis; service quality; student satisfaction;
Conference_Titel :
Education and Management Technology (ICEMT), 2010 International Conference on
Conference_Location :
Cairo
Print_ISBN :
978-1-4244-8616-8
Electronic_ISBN :
978-1-4244-8618-2
DOI :
10.1109/ICEMT.2010.5657689
