• DocumentCode
    3432643
  • Title

    ISO 9000 and its influence on customer satisfaction at automotive main dealers in South Wales

  • Author

    Davies, Elwyn C.

  • fYear
    1998
  • fDate
    35885
  • Firstpage
    42430
  • Lastpage
    42433
  • Abstract
    The authors conclude that with top management commitment and sound implementation, ISO 9000 will enable a company in the automotive retail trade to give better customer satisfaction, which enables it to maintain and increase its market share and profitability
  • fLanguage
    English
  • Publisher
    iet
  • Conference_Titel
    Pros and Cons of ISO 9000 Accredited Certification (Digest No. 1998/421), IEE Symposium on
  • Conference_Location
    London
  • Type

    conf

  • DOI
    10.1049/ic:19980625
  • Filename
    675294
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=3432643