How the social network can boycott a technological change: a grounded theory for innovation failure in a small organization

A technological change can be partially or totally boycotted during its implementation. The initial sponsors of an innovation can end up causing its failure. It is only within a social network that the implications of an innovation become visible to the actors thus creating a misfit between their professed and performed attitudes. A study of the introduction of a new information system in a small Italian firm has been carried out