Product definition for effective customer order processing: a customer-oriented approach

Author

Du, Xuehong ; Jiao, Jianxin ; Tseng, Mitchell M. ; Lo, Wai Kwok ; Liu, Xuan Zhong

Author_Institution

Dept. of Ind. Eng. & Eng. Manage., Hong Kong Univ. of Sci. & Technol., Kowloon, Hong Kong

fYear

1999

fDate

36373

Firstpage

249

Abstract

Product definition is both critical and time consuming. A customer-oriented approach (COA) for product definition in customer order processing has been proposed and applied to an electronic product. By identifying customer requirement patterns and functional requirement templates, a customer oriented classificatory knowledge base is constructed to facilitate translating individual customer requirements to product specifications responsively

Keywords

product development; research and development management; R&D management; classificatory knowledge base; customer requirement patterns; customer-oriented approach; effective customer order processing; electronic product; functional requirement templates; product definition; product specifications; Consumer electronics; Costs; Design engineering; Industrial engineering; Knowledge engineering; Maintenance engineering; Manufacturing processes; Product design; Quality function deployment; Research and development management;

fLanguage

English

Publisher

ieee

Conference_Titel

Management of Engineering and Technology, 1999. Technology and Innovation Management. PICMET '99. Portland International Conference on

Conference_Location

Portland, OR

Print_ISBN

1-890843-02-4

Type

conf

DOI

10.1109/PICMET.1999.787812

Filename

787812