Title :
Factors Affecting Service Innovation in the Hospitality Industry
Author :
An, Yana ; Duan, Zhiyan
Author_Institution :
Sch. of Econ. & Manage., Daqing Pet. Inst., Daqing
Abstract :
It is evident that service plays a critical role in the hospitality industry as customers pays more attention to the offered services. Especially competition is fierce based on the similar and substitutable service offerings in the hospitality industry recently. Consequently, service innovation has been considered as crucial in the hospitality industry in order to gain competitive advantage. According to the requirement of service innovation, factors affecting service innovation in the hospitality industry are analyzed. Simultaneously, relevant suggestions are listed for service innovation in the hospitality industry.
Keywords :
hotel industry; innovation management; hospitality industry; hotel industry; service innovation; service offerings; Acceleration; Environmental economics; Environmental management; Fuel economy; Industrial economics; Information technology; Innovation management; Petroleum industry; Prototypes; Technological innovation;
Conference_Titel :
Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on
Conference_Location :
Dalian
Print_ISBN :
978-1-4244-2107-7
Electronic_ISBN :
978-1-4244-2108-4
DOI :
10.1109/WiCom.2008.1416
