Analysis support system of open-ended questionnaires based on atypical and typical opinions classification

Author

Kimura, Keishi ; Akiyoshi, Masanori ; Komoda, Norihisa ; Oiso, Hiroaki

Author_Institution

Grad. Sch. of Inf. Sci. & Technol., Osaka Univ., Suita

fYear

2006

fDate

20-22 Aug. 2006

Firstpage

1

Lastpage

6

Abstract

This paper proposes a support system for analyzing answers to open-ended questions supplied by mobile game users as content replies when they unsubscribe the services. The answers include useful, unexpected opinions (atypical opinions) and expected opinions (typical opinions). It is inefficient to read them all during analysis. Therefore, we propose a support system for analysis of questionnaire data related to unsubscribing. The main function of the support system is classifying the answers into typical opinions and atypical opinions, and presenting them with user interfaces. In order to grasp user attitudes, typical opinions are presented as a graph showing the number of transitions. Atypical opinions are presented as cards in order to grasp opinion content.

Keywords

computer games; mobile computing; user interfaces; analysis support system; atypical opinions; expected opinions; mobile game users; open-ended questionnaires; typical opinions classification; unexpected opinions; user interfaces; Cellular phones; Data analysis; Information analysis; Information science; Internet; Mobile handsets; Natural languages; Subscriptions; Text mining; User interfaces;

fLanguage

English

Publisher

ieee

Conference_Titel

Computational Cybernetics, 2006. ICCC 2006. IEEE International Conference on

Conference_Location

Budapest

Print_ISBN

1-4244-0071-6

Electronic_ISBN

1-4244-0072-4

Type

conf

DOI

10.1109/ICCCYB.2006.305699

Filename

4097660