The Financial Effects of ISO 9000 Certification for Chinese Firms

Author

Xu Xusong ; Zhao Wei ; Luo Yuntan

Author_Institution

Econ. & Manage. Sch., Wuhan Univ., Wuhan

fYear

2008

fDate

12-14 Oct. 2008

Firstpage

1

Lastpage

6

Abstract

This study explores the hypotheses that implementing effective total quality management (TQM ) programs improves the operating performance of Chinese firms. The winning of ISO 9000 certification is used as a proxy for the effective implementation of TQM programs. Changes in various performance measures for a test sample of quality award winners are compared against a sample of control firms. The statistical tests provide evidence that firms that have won ISO 9000 certification outperform the control firms over a six-year period, starting from two years before ISO certification to three years after. Due to the complex nature of performance measurements and limitation of this study, further investigation is still needed.

Keywords

ISO standards; certification; organisational aspects; statistical testing; total quality management; ISO 9000 certification; financial effects; performance measurements; statistical tests; total quality management; Certification; Documentation; Financial management; ISO standards; Marketing and sales; Quality assurance; Quality management; Standards organizations; Testing; Total quality management;

fLanguage

English

Publisher

ieee

Conference_Titel

Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on

Conference_Location

Dalian

Print_ISBN

978-1-4244-2107-7

Electronic_ISBN

978-1-4244-2108-4

Type

conf

DOI

10.1109/WiCom.2008.1885

Filename

4680074