DocumentCode
3462112
Title
Research on Key Issues in System Decoupling for Service Mass Customization
Author
Chen, Jue ; Hao, Yunhong ; Jin, Tingting ; Huang, Shuhan
Author_Institution
Tourism Sch., Zhejiang Gongshang Univ., Hangzhou
fYear
2008
fDate
12-14 Oct. 2008
Firstpage
1
Lastpage
5
Abstract
The paper explored some key points on decoupling of service systems in achieving mass customization by conducting a case analysis in Chinese restaurant. It justified the effectiveness of system decoupling in achieving purpose of mass customization and reveals how to make the decoupling decisions by balancing multiple operational objectives. Technologies especially the IT, as it further indicates, play a vital role for system decoupling in delivering mass customized services and however should be carefully adopted.
Keywords
catering industry; customer services; systems analysis; Chinese restaurant; IT; service mass customization; service systems decoupling; Costs; Educational institutions; Information analysis; Manufacturing processes; Marketing and sales; Mass customization; Mass production; Process design; Production systems; Quality management;
fLanguage
English
Publisher
ieee
Conference_Titel
Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on
Conference_Location
Dalian
Print_ISBN
978-1-4244-2107-7
Electronic_ISBN
978-1-4244-2108-4
Type
conf
DOI
10.1109/WiCom.2008.2012
Filename
4680201
Link To Document