Title :
Manufacturing ownership through process re-engineering
Author :
Stobaug, John ; Rosentrater, Ariel
Author_Institution :
IBM Corp., Austin, TX, USA
Abstract :
Summary form only given. This paper explains the process being used at the IBM electronic card and test facility in Austin, Texas to gain ownership and commitment through the involvement of manufacturing personnel in process re-engineering. The approach is simple and straight-forward, encompassing shared vision and values, organization, staffing, roles and responsibilities, measurements and the manufacturing process itself. Process results and customer feedback reflect the employees´ enthusiastic commitment to quality and customer satisfaction
Keywords :
integrated circuit manufacture; management; personnel; printed circuit manufacture; quality control; systems re-engineering; IBM electronic card/test facility; customer satisfaction; manufacturing ownership; manufacturing process; organization; process re-engineering; quality; responsibilities; staffing; Customer satisfaction; Feedback; Manufacturing processes; Marine vehicles; Personnel; Pulp manufacturing; Test facilities;
Conference_Titel :
Electronics Manufacturing Technology Symposium, 1995. 'Manufacturing Technologies - Present and Future', Seventeenth IEEE/CPMT International
Conference_Location :
Austin, TX
Print_ISBN :
0-7803-2996-1
DOI :
10.1109/IEMT.1995.526091
