Title :
Research on the Application of Six Sigma Method in Logistic Corporation
Author :
Yuan, Zhang ; Yan, Xu ; Zheng, Wan
Author_Institution :
Shandong Jiaotong Univ., Jinan
Abstract :
This article discusses the need and feasibility of application of six sigma method in logistics enterprises. To this end, fundamental theories are explained and case studies are analyzed. It is demonstrated that six sigma method is a scientific and quantified analysis method which could improve key factors in the business process of logistics enterprises, leading to reduced flaw rate and costs, and improved customer satisfaction and corporation profit.
Keywords :
customer satisfaction; logistics; six sigma (quality); corporation profit; cost reduction; customer satisfaction; logistic corporation; logistics enterprises; quantified analysis method; six sigma method; Automation; Cities and towns; Costs; Customer satisfaction; Fluctuations; Logistics; Marketing and sales; Quality management; Six sigma; Statistics; Logistics Corporation; Process Improvement; Six-Sigma Method;
Conference_Titel :
Automation and Logistics, 2007 IEEE International Conference on
Conference_Location :
Jinan
Print_ISBN :
978-1-4244-1531-1
DOI :
10.1109/ICAL.2007.4338691
