Integration of Six Sigma with a QMS based on the ISO 9001 requirements: A Portuguese SME case study

Author

Marques, P.A. ; Saraiva, P.M. ; Requeijo, J.G. ; Guerreiro, F.J.

Author_Institution

Dept. of Strategy & Special Projects, ISQ-Welding & Quality Inst., Oeiras, Portugal

fYear

2011

fDate

14-17 Sept. 2011

Firstpage

391

Lastpage

397

Abstract

Organizations around the world are increasingly striving to adopt internal management systems and continuous improvement strategies to be able to compete in the global marketplace. In this context, Six Sigma and ISO 9001 quality management systems (QMS) are two well-known and popular approaches. Although their scopes diverge, there are many potential beneficial synergies between them, which can be useful for companies to take advantage of. By exploiting the relationships between Six Sigma and QMS based on the ISO 9001 standard, this paper proposes ways to integrate them attending to the structure and common elements of the ISO Guide 72.

Keywords

ISO standards; continuous improvement; organisational aspects; six sigma (quality); small-to-medium enterprises; ISO 9001 requirements; ISO Guide 72; Portuguese SME; QMS; beneficial synergies; continuous improvement strategies; global marketplace; internal management systems; quality management systems; six sigma integration; small-to-medium enterprises; Companies; Humans; ISO standards; Object recognition; Process control; Six sigma; ISO 9001; Six Sigma; management system;

fLanguage

English

Publisher

ieee

Conference_Titel

Quality and Reliability (ICQR), 2011 IEEE International Conference on

Conference_Location

Bangkok

Print_ISBN

978-1-4577-0626-4

Type

conf

DOI

10.1109/ICQR.2011.6031748

Filename

6031748