Proposal of a knowledge management model for launch operations at the Brazilian Aerospace Technology Center: The case of the interface launch group

Knowledge management reduces risk associated to launching operations. Thus, to improve mission success, the Comando-Geral de Tecnologia Aeroespacial (CTA), a Brazilian aerospace technology center, created an Interface Launch Group. This Group is responsible for analyzing the Launch Interfaces in order to get subsidies to develop a knowledge management model that allows the transference of knowledge across different sectors and missions. In this context, the objective of this paper is to propose this knowledge management model. Thus, initially it is performed a literature review on knowledge management concepts, such as knowledge management models and knowledge cycles. Afterwards, the Interface Launch Group activities are analyzed in order to propose a model capable of capturing the main knowledge generated, so that knowledge can be transferred across sectors and missions. The model focus is to select, capture and disseminate knowledge that is key for the launch operations success. As a conclusion, it is necessary to point out that the model proposed should be considered as a first step, that must be improved and expanded by CTA, in order to conquest and retain technological growth.