Study on the capacity index of power service enterprises based on the service quality factor

the level of service capacity which is a very important part of service quality inflects the enterprise carries out the gale committing with customers. And also inflects the degree of enterprise to do a better service commitment when set up the core competence. Service quality factors divide the power service capacity into three main systems: the functions of administer, resource and quality system. On this background, the paper introduces an index system of service capacity in reference with the <electricity service quality evaluation administration by SGCC(test)>carried out by SGCC and combining with the service items supplied by the electricity supply enterprises. Then using the G₁ method to set the weight of each index, the service capacity index can be given out by weighting the quality scores of each department. At the end we take a power service company as an example to illustrate the calculating steps of capacity index.