Considering Technology Representation in Service-Oriented Business Models

Technology representation at the conceptual level is a key component in the process of producing a business model that explicitly represents the integration between business processes and technological components that give support to these processes. However, not all current business models are well-equipped to represent this business-technology integration. In this paper, a first approach to deal with technology representation in i business process models is presented, which focuses on the identification of quality attributes that are offered by specific technologies, and the representation of these technologies using a particular class of i module. This approach is exemplified by a library organization, in which an automatic identification technology is required to support some specific business processes. This example is used along this paper to show the proposed approach and explore its potential benefits.