The art of managing information for benchmarking and productivity improvement

Summary form only given. The paper gives a bird´s eye view of electronic commerce for improving productivity and benchmarking in an organization. The Internet is bringing revolutionary concepts concerning business operations in the global marketplace. The Internet is changing the nature of business. The new way of doing business across the globe on the Internet is called electronic commerce or e-commerce. The phenomenal expansion of the Internet as a secure global electronic marketplace will ultimately impact all businesses and shrink traditional physical markets. The authors describe how the management of this technology is a paramount issue