A simulation approach for improving the efficiency of the Department of Motor Vehicles

Author

Dessouky, Yasser ; Senkandwa, Brian

Author_Institution

Dept. of Comput., Inf. & Syst. Eng., San Jose State Univ., CA, USA

Volume

2

fYear

1999

fDate

1999

Firstpage

1681

Abstract

Simulation as a primary tool was used to evaluate the effectiveness of the Santa Teresa Department of Motor Vehicles, California (USA). The Department of Motor Vehicles was analyzed to determine improvement methods that would curtail the long customer lines or queues that are prevalent. A 2³ factorial experimental design was performed to improve overall system effectiveness as measured by time in the system. With the above tools, a more efficient model of the Santa Teresa Department of Motor Vehicles was developed and proposed. The paper describes the developed model used and provides details on the analysis performed

Keywords

design of experiments; digital simulation; public administration; transportation; 2³ factorial experimental design; Department of Motor Vehicles; Santa Teresa Department of Motor Vehicles; customer lines; driving tests; efficient model; improvement methods; primary tool; road test; simulation approach; system effectiveness; Automotive engineering; Computational modeling; Counting circuits; Intrusion detection; Licenses; Performance evaluation; Road vehicles; Routing; System testing; Vehicle driving;

fLanguage

English

Publisher

ieee

Conference_Titel

Simulation Conference Proceedings, 1999 Winter

Conference_Location

Phoenix, AZ

Print_ISBN

0-7803-5780-9

Type

conf

DOI

10.1109/WSC.1999.816910

Filename

816910