Title :
A simulation approach for improving the efficiency of the Department of Motor Vehicles
Author :
Dessouky, Yasser ; Senkandwa, Brian
Author_Institution :
Dept. of Comput., Inf. & Syst. Eng., San Jose State Univ., CA, USA
Abstract :
Simulation as a primary tool was used to evaluate the effectiveness of the Santa Teresa Department of Motor Vehicles, California (USA). The Department of Motor Vehicles was analyzed to determine improvement methods that would curtail the long customer lines or queues that are prevalent. A 23 factorial experimental design was performed to improve overall system effectiveness as measured by time in the system. With the above tools, a more efficient model of the Santa Teresa Department of Motor Vehicles was developed and proposed. The paper describes the developed model used and provides details on the analysis performed
Keywords :
design of experiments; digital simulation; public administration; transportation; 23 factorial experimental design; Department of Motor Vehicles; Santa Teresa Department of Motor Vehicles; customer lines; driving tests; efficient model; improvement methods; primary tool; road test; simulation approach; system effectiveness; Automotive engineering; Computational modeling; Counting circuits; Intrusion detection; Licenses; Performance evaluation; Road vehicles; Routing; System testing; Vehicle driving;
Conference_Titel :
Simulation Conference Proceedings, 1999 Winter
Conference_Location :
Phoenix, AZ
Print_ISBN :
0-7803-5780-9
DOI :
10.1109/WSC.1999.816910
