DocumentCode
3481541
Title
The Third-Party Logistics Performance Evaluation Based on the AHP-PCA Model
Author
GUO, Zixue ; Zhang, Yi
Author_Institution
Coll. of Manage., Hebei Univ., Baoding, China
fYear
2010
fDate
7-9 Nov. 2010
Firstpage
1
Lastpage
4
Abstract
According to the characters of the third-party logistics enterprise, the article constructs an index system of performance evaluation that consists of four classification criteria which includes the financial performance, operational procedures, learning and innovation and customer relationship management. The index weights are determined by combining analytic hierarchy process (AHP) method and principal component analysis (PCA), which can overcome the disadvantages of other methods in deciding the weights. The model of the third-party logistics performance evaluation is proposed which based on AHP-PCA and applied to evaluate ten third-party logistics enterprises. Finally, the case validates model validity and feasibility.
Keywords
customer relationship management; decision making; financial management; logistics; principal component analysis; AHP-PCA model; analytic hierarchy process; customer relationship management; financial performance; index weights; operational procedures; principal component analysis; third-party logistics performance evaluation; Companies; Customer relationship management; Eigenvalues and eigenfunctions; Indexes; Logistics; Performance evaluation; Principal component analysis;
fLanguage
English
Publisher
ieee
Conference_Titel
E-Product E-Service and E-Entertainment (ICEEE), 2010 International Conference on
Conference_Location
Henan
Print_ISBN
978-1-4244-7159-1
Type
conf
DOI
10.1109/ICEEE.2010.5661118
Filename
5661118
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