• DocumentCode
    3493906
  • Title

    The call-center. Development of algorithm routings of calls

  • Author

    Sherstneva, A.

  • Author_Institution
    SibSUTIs, Novosibirsk, Russia
  • fYear
    2012
  • fDate
    2-4 Oct. 2012
  • Firstpage
    196
  • Lastpage
    198
  • Abstract
    Process of routing of calls is considered. On the basis of the data of system of monitoring and management of the Call-center calculation of an average timeout of the answer of the operator is executed. The generalized algorithm of routing of calls is developed.
  • Keywords
    Algorithm design and analysis; Cameras; Delays; Monitoring; Prediction algorithms; Real-time systems; Vectors; The Call-center; algorithm; routing; timeout;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Actual Problems of Electronics Instrument Engineering (APEIE), 2012 11th International Conference on
  • Conference_Location
    Novosibirsk
  • Print_ISBN
    978-1-4673-2842-5
  • Type

    conf

  • DOI
    10.1109/APEIE.2012.6629102
  • Filename
    6629102
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=3493906