Design of communication support system in emergency

This paper focuses on design issues of a communication support system in emergency situations. The communication process in emergencies is analyzed first, and the problems caused in the process are discussed. Two types of communication support methods are then proposed to overcome the problems; one is a communication support system based on the communication model which considers human related factors such as “competence”, “duty”, “responsibility” and “knowledge”, and the other is coordinated interfaces to visualize the gap between intention and situation. Prototype systems are developed to evaluate both methods, and results are shown for real problems