Title :
Research of Networked After-Sale Service System Based on Multi-Agent
Author :
Yu, T.B. ; Liu, Z.X. ; Zhou, J. ; Gong, Y.D. ; Wang, W.S.
Author_Institution :
Sch. of Mech. Eng. & Autom., Northeastern Univ., Shenyang
Abstract :
An after-sale service is an important part of enterprise´s production and operation. For improving quality and efficiency of after-sale services, a new mode of after-sale services, networked after-sale services system-NASS is presented based on multi-agent technique, network technique and modern communications technique. Architecture and workflow of the NASS are researched; method of assign and rank of after-sale services information are studied. Based on these a prototype system of NASS is established and security, practicability and high efficiency of it is proved. Results of study provide the theoretical basis for application of the networked after-sale services.
Keywords :
client-server systems; multi-agent systems; production engineering computing; sales management; after-sale services information; communications technique; enterprise production; multiagent technique; network technique; networked after-sale service system; Authorization; Communication system security; File servers; Information security; Manufacturing; Network servers; Production; Prototypes; Software maintenance; Telephony;
Conference_Titel :
Wireless Communications, Networking and Mobile Computing, 2007. WiCom 2007. International Conference on
Conference_Location :
Shanghai
Print_ISBN :
978-1-4244-1311-9
DOI :
10.1109/WICOM.2007.784
