Title :
The Important Risk Factors of E-Government Service Adoption
Author :
Rotchanakitumnuai, Siriluck
Author_Institution :
Fac. of Commerce & Accountancy, Dept. of Manage. Inf. Syst., Thammasat Univ., Bangkok
Abstract :
The paper addresses the issues related to the perceived risk of e-government services in the context of Internet-based tax filing, so called e-revenue. The empirical survey-based study of personal income tax payers shows that there are three risk facets connected to e-revenue adoption: perceived performance risk, privacy risk, and unfair audit risk. Perceived performance risks and unfair audit risks are more crucial than privacy risk in discriminating e-revenue users from non-users. Implications of these findings with regards to electronic service practice are discussed.
Keywords :
government data processing; taxation; Internet-based tax filing; e-government service adoption; e-revenue; perceived performance; personal income tax payers; privacy risk; unfair audit risk; Business; Context-aware services; Electronic commerce; Electronic government; Information security; Jacobian matrices; Management information systems; Privacy; Psychology; Web and internet services;
Conference_Titel :
Wireless Communications, Networking and Mobile Computing, 2007. WiCom 2007. International Conference on
Conference_Location :
Shanghai
Print_ISBN :
978-1-4244-1311-9
DOI :
10.1109/WICOM.2007.904
