DocumentCode
3504242
Title
Measure of ERP users´ satisfaction
Author
Sheng Chen, Song ; Liu, Lingbing
Author_Institution
Sch. of Manage.&Econ., Beijing Inst. of Technol., Beijing
Volume
2
fYear
2008
fDate
12-15 Oct. 2008
Firstpage
1980
Lastpage
1985
Abstract
It is very difficult in measuring the success of Enterprise resource planning (ERP) systems. Key-users´ satisfaction is often used as substitute variable to determine the ERP´s success. This study found out that relationship exists between key-user satisfaction and perceived ERP success in China. Especially, the model adopts three factors of the first level one, and i5 items of the second level. The three factors were correlated and the correlations are statistically caused by the second-level factor. ERP suppliers should concentrate on concerned about the quality of products and improvement of user knowledge. ERP users should carefully select suppliers and service personnel.
Keywords
customer satisfaction; enterprise resource planning; ERP; enterprise resource planning; key-user satisfaction; user knowledge; ERP; keyuers; satisfaction;
fLanguage
English
Publisher
ieee
Conference_Titel
Service Operations and Logistics, and Informatics, 2008. IEEE/SOLI 2008. IEEE International Conference on
Conference_Location
Beijing
Print_ISBN
978-1-4244-2012-4
Electronic_ISBN
978-1-4244-2013-1
Type
conf
DOI
10.1109/SOLI.2008.4682857
Filename
4682857
Link To Document