DocumentCode
3506484
Title
Study on the model of service quality gap in urban rail transit
Author
Cheng, Guofeng ; Yan, Wei
Author_Institution
Sch. of Econ. & Manage., Beijing Jiaotong Univ., Beijing
Volume
2
fYear
2008
fDate
12-15 Oct. 2008
Firstpage
2598
Lastpage
2603
Abstract
There is a certain extent practical significance to find effective ways to upgrade the service quality of urban rail transit service management, and to improve efficiency of public transport operation and satisfaction by offering service product. This paper uses the model of service quality gap to analysis the five kinds of gaps of urban rail transit service quality, find operating enterprise´s quality standards, external publicity, and other issues and target the solutions.
Keywords
rail traffic; transportation; public transport operation; service management; service quality gap; urban rail transit; service management; the model of service quality gap; urban rail transit;
fLanguage
English
Publisher
ieee
Conference_Titel
Service Operations and Logistics, and Informatics, 2008. IEEE/SOLI 2008. IEEE International Conference on
Conference_Location
Beijing
Print_ISBN
978-1-4244-2012-4
Electronic_ISBN
978-1-4244-2013-1
Type
conf
DOI
10.1109/SOLI.2008.4682975
Filename
4682975
Link To Document