Facilitating B2B E-business by IT-supported business process negotiation services

Due to the complexity of business transactions and growing business automation demands from the B2B e-business community to swiftly respond to the ever-changing environment, workflow technology has been receiving more attention recently. The increasing popularity and adoption of workflow management system (WfMS) within organisations make workflow-based B2B e-business practically viable since more and more business transactions are implemented as automated processes and executed by WfMSs. Having been viewed as services by many researchers and practitioners, process-driven B2B e-business are conducted through service discovery and runtime execution. However, if there is no existing service provided by a desired business partner that matches the requirement then such a process will have to be negotiated and then created. Unfortunately, direct people-to-people negotiation followed by manual transformation of the negotiation outcome into process-driven services can be very resource consuming. Therefore, it is identified that there is a research gap in computer-aided negotiation approach for process-driven B2B e-business. This paper introduces essentials of workflow technology and negotiation. It then describes ways of capturing elements of negotiation from an operational view point. Finally, it explains how to integrate the IT-supported negotiation services into an overall cross-organisational workflow collaboration (COWCO) supporting framework.