DocumentCode
3512361
Title
Notice of Retraction
Research & Analysis on Problems and Innovation Countermeasures of the Property Company Service Management in China
Author
zhang yan
Author_Institution
Coll. of Manage., South-Central Univ. for Nat., Xian
fYear
2007
fDate
21-25 Sept. 2007
Firstpage
5872
Lastpage
5875
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
The author thinks that the property company service management which is based on customer-satisfaction centered, through the development of its service combination, service promise are bring forward, abound and in practice service experience and technical employees are cultivated, customer perceived service quality are advanced, accordingly the goal of an enterprise are achieved. The paper discusses the current situation of property company service management in china in the perspective of service management. It is analyzed the major issues of property service management, such as property service management legality building behind improving; the laws and regulations on property service management system has not been established; the shortage of professionals in the property service management industry; poor service quality in the property service management etc. Countermeasures are put forward, such as establishing perfect legal system of property service management, speeding up the training of qualified personnel, and, and improving the quality of service etc.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
The author thinks that the property company service management which is based on customer-satisfaction centered, through the development of its service combination, service promise are bring forward, abound and in practice service experience and technical employees are cultivated, customer perceived service quality are advanced, accordingly the goal of an enterprise are achieved. The paper discusses the current situation of property company service management in china in the perspective of service management. It is analyzed the major issues of property service management, such as property service management legality building behind improving; the laws and regulations on property service management system has not been established; the shortage of professionals in the property service management industry; poor service quality in the property service management etc. Countermeasures are put forward, such as establishing perfect legal system of property service management, speeding up the training of qualified personnel, and, and improving the quality of service etc.
Keywords
customer satisfaction; customer services; innovation management; legislation; property market; service industries; China; customer perceived service quality; customer-satisfaction centered management; innovation countermeasures; legislation; property company service management; property service management industry; Companies; Industrial training; Innovation management; Law; Legal factors; Management training; Personnel; Quality management; Quality of service; Technological innovation;
fLanguage
English
Publisher
ieee
Conference_Titel
Wireless Communications, Networking and Mobile Computing, 2007. WiCom 2007. International Conference on
Conference_Location
Shanghai
Print_ISBN
978-1-4244-1311-9
Type
conf
DOI
10.1109/WICOM.2007.1440
Filename
4341215
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