Title :
Creation of Customer Evaluation Model in the Catering Industry Supply Chain Ecosystem
Author :
Kai Wei ; Juanqiong Gou ; Rui Chai ; Wei Dai
Author_Institution :
Sch. of Econ. & Manage., Beijing Jiaotong Univ., Beijing, China
Abstract :
In recent years, China´s catering industry competition fierce increasingly, which dramatically accelerated the rapid evolution of the industry ecosystem and business development model. Reality, catering industry supply chain management services are moving towards specialization and diversification. However, there still confront many problems in the corporate positioning, selection of the operating and external business. First, starting from the definition of the catering industry supply chain ecosystem, this paper analyzes the different actors in the supply chain ecosystem. We discussed the process and characteristics of the supply chain in catering industry supply chain secondly. Then, the related evaluation model which impress on mathematical model is established between the catering industry supply chain service providers and customers.
Keywords :
catering industry; customer satisfaction; supply chain management; China; business development model; business selection; catering industry supply chain ecosystem; corporate positioning; customer evaluation model; industry ecosystem; service diversification; service specialization; Biological system modeling; Companies; Ecosystems; Industries; Supply chains; Catering industry; Ecosystem; Evaluation model; Supply chain;
Conference_Titel :
Intelligent Networking and Collaborative Systems (INCoS), 2013 5th International Conference on
Conference_Location :
Xi´an
DOI :
10.1109/INCoS.2013.144