Title :
Evaluation of Customer-Oriented Service Quality on Self-Adaptive RBFNN and UDM
Author :
Kang Shiying ; Kang Yan
Author_Institution :
Sch. of Comput. Sci. & Inf. Technol., Chongqing Technol. & Bus. Univ., Chongqing
Abstract :
Evaluation of customer-oriented service quality (ECSQ) is an important practical measure to increase enterprises´ competition capacity. In this article, a performance evaluation indexes system is established. UDM and fussy-mathematics are used to generate enough samples to train self-adaptive RBFNN. The instances of applying RBFNN to do ECSQ shows that its generalization capacity is more powerful than general RBFNN. Meanwhile, the randomicity of former fussy-comprehensive evaluation and man-made uncertainty are conquered.
Keywords :
customer services; fuzzy set theory; radial basis function networks; customer-oriented service quality evaluation; enterprise competition capacity; fussy-mathematics; self-adaptive RBFNN; Computer science; Costs; Customer service; Delay estimation; Design methodology; Frequency estimation; Information technology; Neural networks; Radial basis function networks; Uncertainty;
Conference_Titel :
Wireless Communications, Networking and Mobile Computing, 2007. WiCom 2007. International Conference on
Conference_Location :
Shanghai
Print_ISBN :
978-1-4244-1311-9
DOI :
10.1109/WICOM.2007.1612
