The IBM statistical process control implementation program: an interactive videodisc approach

IBM recently developed a unique training program to support statistical process control (SPC) needs. The mission was to create a high-quality laser interactive videodisc course for the IBM InfoWindow system. Specialists involved in the venture included professionals in the areas of script writing, video production, instructional design, testing, set design, art, and interactive videodisc production. The product includes not only the videodiscs but materials designed to assist a management team in implementing SPC in their manufacturing setting. A carefully designed sequence of implementation meetings carries an SPC team through the process of establishing on-line controls. All examples in the course are from the semiconductor industry