Title :
Definitions and Curve Fitting of Time Satisfaction Functions in Facility Location Problems
Author :
Feng, Ma Yun ; Fen, Wu Han
Author_Institution :
Sch. of Manage., Wuhan Univ. of Sci. & Technol.
Abstract :
This paper establishes the relationship between the customer´s satisfaction with waiting time and the travel distance from a service facility cite to the customer´s demand cite it served, describes the curve fitting methods for time satisfaction function, presents some curve fitting principles for time satisfaction function, consequently make location problems more adaptable to fierce competing environment by making full use of tremendous customer data generated by highly developed information technology, thus can benefit private and public firms by integrating location decision with corporation strategies
Keywords :
curve fitting; customer satisfaction; decision making; decision theory; facility location; curve fitting; customer satisfaction; facility location decision problems; time satisfaction functions; travel distance; waiting time; Costs; Curve fitting; Customer relationship management; Customer satisfaction; Data engineering; Delay; Environmental management; Information technology; Profitability; Resource management; Curve fitting; Customer satisfaction; Facility location; decision;
Conference_Titel :
Management Science and Engineering, 2006. ICMSE '06. 2006 International Conference on
Conference_Location :
Lille
Print_ISBN :
7-5603-2355-3
DOI :
10.1109/ICMSE.2006.313878